The customer must return his parcel by post to the address which will be communicated to him by email after having sent the exchange notification email to the email address: email@example.com. The return address of the parcel is in France for orders delivered outside Morocco and Morocco for orders delivered to Morocco. It should be noted that items must be returned new. Items that have been worn or damaged can not be returned under any circumstances. All items must be returned in the original packaging, without any inscription on it, with the labels in place and any accessories attached and the booklets, documents and proof of registration included in the package. The customer must also indicate, in the returned parcel, his coordinates as well as the number of his order. In case of degradation of the article, TEMAO SARL reserves the right to refuse the return or exchange.
These General Conditions of Sale establish the contractual conditions exclusively applicable to any purchase made on the site amaz-store.com, by any customer of the site. This contract is a distance contract which aims to define the rights and obligations of the parties in connection with the sale of the products of the company TEMAO SARL, on the Internet, through the platform www.amaz- store.com
TEMAO SARL reserves the right to modify the present General Conditions of Sale at any time. The General Conditions of Sale applicable on the date of the order will remain in force for the execution of this one.
The customer can choose among the various payment methods offered on the amaz-store.com online store. To settle your order, you choose the payment method among those offered by TEMAO SARL, at the level of the payment page.In this case, the transaction for debiting your account is made within one day of the date of payment. Confirmation of delivery.Your Multi-channel payments are secured by the Interbank Electronic Money Center (CMI) which offers a fully secure payment service. The Consumer guarantees the Company TEMAO SARL that it has the necessary authorizations to use the payment method. payment chosen by him, during the validation of the Purchase Order. In case of payment by credit card, the provisions relating to the fraudulent use of the means of payment provided for in the agreements concluded between the Consumer and the issuer of the card between TEMAO SARL and its banking establishment apply:
Shipping costs, are calculated according to the place of delivery and the weight of each order and are the responsibility of the customer except in case of promotion.
When confirming the order to the customer, TEMAO SARL indicates to him in writing in the summary of the order, the applicable delivery charges.
Delivery is made to the address indicated by the customer during the ordering process on the amaz-store.com online store.
For deliveries in Morocco, TEMAO SARL ships orders through its partner Amana within x working days from the date of receipt of full payment of the order.
For international deliveries (excluding Morocco), TEMAO SARL ships orders through its partner DHL / Fedex / Chronopost within 15 working days maximum.
Upon shipment, a tracking number (traking) is communicated to the customer who allows him to track the routing of his order.
In case of absence of the customer during the delivery, the carrier deposits a notice of passage indicating the place where to withdraw the order.
If the customer has not been able to recover his package, TEMAO SARL no longer assumes any liability for the said order.
As a result, the customer is no longer authorized to ask TEMAO SARL for the reimbursement of his order or any compensation resulting from a failure to deliver.
The information requested during the order must be fully and correctly completed by the customer to ensure proper routing. TEMAO SARL can in no way be held responsible for delays in delivery resulting from incomplete or inaccurate information given by the customer.
Without prejudice to the other terms of the GSC, the transfer of risks to the customer on the delivered items takes place on the date of delivery of the order.
It is the customer's responsibility to check the contents of the package at the time of delivery and make reservations, if any, to the carrier.
If a package is delivered with obvious damage to the packaging or its contents, the customer must immediately inform the driver, refuse delivery and notify TEMAO SARL by email to the following address: firstname.lastname@example.org.
This declaration will allow TEMAO SARL to assert its rights with the carrier.
The carrier is solely responsible for any delay in delivery, theft, loss or damage during transport.
The customer has a period of 30 days from the date of delivery, to return the items ordered for exchange or refund. For any return for exchange or refund, the customer must notify TEMAO SARL to the following email address: email@example.com, mentioning his bank details if there is a refund or the details of the product return if it is an exchange.
The customer must return the package by post to the following address: 102 RUE MOHAMED SMIHA CASABLANCA It should be noted that items must be returned new.
Items that have been worn or damaged can not be returned under any circumstances. All items must be returned in the original packaging, without any inscription on it, with the labels in place and any accessories attached and the booklets, documents and proof of registration included in the package.
The customer must also indicate, in the returned parcel, his coordinates as well as the number of his order. In case of degradation of the article, TEMAO SARL reserves the right to refuse the return or exchange.
The return costs are the responsibility of the customer.
The customer will have to organize the transport by his own means or contact DHL / Fedex / Chronopost our carrier. On the other hand, the expenses of return in case of exchange are with the load of TEMAO SARL.
In case of refund, the customer is refunded within 30 days from the date of receipt of the items returned by TEMAO SARL. In case of exchange, the customer receives his replacement item within 15 days from the date of receipt of items returned by TEMAO SARL.
Products on sale or on promotion can not be returned for exchange or refund
Illustrations and photos posted on the online store amaz-store.com are illustrative and not contractual.
Please note that the colors of the photos may be significantly different from those of the items delivered to you, due to the definition of your screen and the intensity of the light when shooting.
In addition, each item in our collection is a unique handmade item.
None can be perfectly identical to another.
Any complaint must be addressed to the customer service at the following address: firstname.lastname@example.org
The General Conditions of Sale are governed by Moroccan law. Any dispute relating to the order or these Conditions of Sale will be submitted to the competent court of Commerce of Casablanca.
The personal data communicated by the customer are intended for the online store amaz-store.com.
TEMAO SARL undertakes to respect the confidentiality of these personal data and to treat them in compliance with the law 09-08 relative to the protection of individuals with regard to the processing of personal data. The customer has a right to access, modify, delete and rectify personal data concerning him and stored by TEMAO SARL.
The customer can exercise the aforementioned rights by sending his request (indicating his email, last name, first name, postal address) to the following address: email@example.com
TEMAO SARL will use this data for the processing of the customer's order and for marketing purposes, as part of the communication with customers. If a customer wishes to stop the registration of this data, he must notify TEMAO SARL by sending an email to firstname.lastname@example.org. Upon receipt of the notification, TEMAO SARL will cease to use the data relating to it for marketing purposes.